REFUND POLICY
Last updated: September 2026
Your Right to Cancel — Standard Products
If you bought a standard (non-personalised) print, you have 14 days from the day you receive it to change your mind, for any reason.
Tell us within those 14 days — a message through our contact page with your order number is enough. You then have a further 14 days from telling us to send the item back.
The item must be unused and returned in its original packaging. You pay the cost of return postage, unless the item is faulty or we sent you the wrong thing — then we cover it. You can request a return at comicstripcanvas.co.uk/returns: we email you a prepaid return label, and its cost is deducted from your refund (for a single item you'll see the amount before you submit; otherwise the email with your label states it).
We refund the price of the item plus the original standard delivery charge within 14 days of receiving the item back, or within 14 days of you showing us proof of posting, whichever is sooner. We may reduce the refund if the item has been handled more than was necessary to check it — the same handling you could have given it in a shop.
Personalised and Customised Orders
The 14-day right to change your mind does not apply to personalised items or to designs made through “Customise this design”. They are made to your specification — your photographs, your wording, your layout — so they cannot be resold, and the law does not give a change-of-mind right on goods made that way. This does not affect your rights if the item arrives faulty, damaged or not as described.
Proof Approval
You approve your layout in the builder before ordering. We then email the finished artwork with the comic style applied, usually within one working day. If something about the finish isn’t right, tell us and we’ll look at it; the layout, crop and wording are as you set them. Once you approve the finished artwork, printing begins. The order cannot be cancelled for a change of mind once approved; your rights for faulty items are unaffected.
Faulty, Damaged or Incorrect Items
If your order arrives damaged, with a printing defect, or is not what you ordered — the wrong size or format, or artwork that differs from the proof you approved — please contact us within 48 hours of delivery with photographs. Please don’t send anything back before speaking to us.
We cover the cost of the return, and you choose a replacement or a full refund. This applies to every product we sell, personalised ones included.
How to Contact Us
For any issues with your order, please contact us with your order details and photographs where applicable. We aim to respond within 24 hours.